Coronavirus and 4PS

We would like to answer some frequently asked questions about how we deal with the coronavirus pandemic:

What are your working hours during the lockdown due to COVID-19?

4PS UK is working normal business hours (9am to 5.30pm). We provide the same service remotely as per the government guidance.

What is the best way to contact Support?

You can reach the Support team in exactly the same way as you did before. Both our phone number 01675 432 400 and our email address support@4ps.co.uk are fully functioning and your query will be picked up as usual.

Will it take longer for my query to be picked up and resolved?

No, you should not expect to see any delays in how your reported issues are resolved.

Are there any changes on how 4PS works to support customers?

No, no changes at all. We all work remotely and still provide a high standard of service.

I have scheduled consultancy sessions. Are they going to be affected?

No, the only difference is that these sessions will be taking place remotely. You will still be able to benefit from them.

What is the latest on customer events?

We were planning our annual Customer Day for 24th June as well as other face-to-face customer sessions throughout the year. However, due to the COVID-19 pandemic, all events are postponed and we will update you on new dates as soon as we have more clarity on when we can get back to normal. In the meantime, we are actively working on preparing more webinars and will continue sharing more tips and tricks on how to get the most out of your system.