The Field Service App

Simple, rich in function and designed specifically for field engineers – the 4PS Field Service App speeds up and simplifies bookings. With this user-friendly field service software, field engineers have on-site support for their work. With the 4PS Field Service App for construction , field engineers can directly register hours, materials and additional costs to create digital work orders. Is the job completed? Then the information is immediately available to you and your customer. Simplify your field service workflow with the 4PS Field Service App.

 

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  2. Field Service App

An essential part of every engineer's toolkit

Offering mobile, instant access to job data from phones or tablets, it saves time and makes a big impact on workload, margins and the quality of the service offered to clients.

  • Effective works order processing

    A user-friendly application designed for field engineers, it offers immediate access to relevant details on orders, allowing instant feedback on any job as engineers book parts, hours, progress, costs and follow-up activities.

  • Efficient use of resources

    In the field an engineer can book materials used, log additional costs, such as parking or sundry materials, take photos and feedback all the job information for planners and managers to use to make scheduling decisions.

  • Fully integrated with 4PS Construct

    The app gives the main system instant feedback on costs, allows bills to be generated immediately, purchase orders to be created, new jobs generated, customer feedback gathered, signatures captured – all on your favourite mobile device.

How it works

By linking the 4PS Field Service App to 4PS Construct you provide field service employees with the right information. But how exactly does this work?

  • Step 1: Create a request

    The back office creates a request in 4PS Construct. Next, the field engineer receives in the 4PS Field Service App all necessary information about the request in a digital work order.

  • Step 2: View all information

    A field service employee can see their itinerary in the 4PS Field Service App, as well as the priorities of the work orders. Before they accept a work order, they can view the details of the order. This gives the field service employee information about general and customer specific data.

  • Step 3: On the job

    On site, the field engineer can record everything related to the work order. With the Debriefing functionality a field service engineer enters their analysis of the order. They the actual problem, what caused it and how it was solved.

  • Step 4: Completing the job

    Once a field service employee has completed the work, they will finish the order. They have the option to view the registered hours, and if necessary modify them. The 4PS Field Service App allows them to show a summary of the
    work and registrations to the customer, so they can sign off the order. Afterwards they wrap up the order and return it to the back office.

Ready to see it for yourself?

Take your service management to a next level with 4PS – book your demo today.

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All solutions

4PS Construct

Based on the Microsoft Dynamics 365 Business Central platform, 4PS supports all your core processes including CRM, estimating, dashboards, resource planning, plant, procurement, field service, graphical planning, mobile-enabled technology and more.

With each new release you automatically benefit from the latest technology and industry best practice. Thanks to many years of construction industry experience, 4PS has developed standard functionality to meet specific sector requirements. Take advantage of the single integrated solution ‘4PS Construct’ for all of your company processes.

Certified for Microsoft Dynamics 365

Our partnership with Microsoft is very important. Each of us bringing our unique expertise to the relationship. Our ERP system is based on the reliable and future-proof platform Microsoft Dynamics 365 Business Central used by millions of people worldwide.

Together with Microsoft we’ve built world-class software specifically designed for your industry: construction, civil engineering, housebuilders, mechanical and electrical, service and maintenance, plant management and equipment rental. Because of our integration with both the Dynamics 365 product set and Microsoft as an organisation, we can offer you the best possible support for your system, both during and post-implementation.

Questions? Erwin can help you!

Erwin Kreijne

International Partner- and Salesmanager